Refund policy

As all our products are custom-made to your order, we cannot accept returns or exchanges for change of mind. However, we stand behind our work: manufacturing defects (incorrect dimensions or thickness) and damage in transit are covered as described below.

• Shipping costs. Return and delivery shipping costs are the responsibility of the customer.
• Size or thickness mismatch. If the product delivered does not match the ordered dimensions or thickness, it may be exchanged within 14 days of delivery.
• Damaged items. If your product arrives with issues such as breakage or tearing, you may request an exchange within 14 days of delivery, or a refund within 7 days of delivery.
• Custom-made products. Products manufactured to custom sizes or specifications cannot be exchanged or refunded for reasons other than defect or damage, as they are produced specifically for you.
• Use-related wear. Products cannot be exchanged for wear, tearing, or breakage resulting from use after delivery.

To start a return or report a damaged item, email support@varolpack.com with your order number and photos of the issue. Approved refunds are issued to the original payment method.

Questions? Contact us at support@varolpack.com or +90 532 289 01 77.